Most certainly a beautiful holiday | Alpenwelt COVID-19 - Task Force
Due to our location far away from the crowds, our hotel is particularly suitable as a holiday destination.
As of May 19th, the quarantine regulations for the entry into Austria will be lifted and the entry to Austria is free.
Dear guests,
we are looking forward to welcome you!
For your safe Alpine World vacation, we kindly ask you to comply with the following government measures and requirements.
We do our most possible to ensure that your well-deserved vacation enjoyment is impaired as little as possible.
Together we experience a mountain love summer and autumn happy & safe!
In no way is it our intention to discriminate against our guests nor to upset them. The philosophy of MY ALPENWELT Resort is still to give EVERY guest a warm welcome!
Nevertheless, the Austrian Federal Government provides us with the following framework conditions in order to be able to open our hotel:
We may welcome you in our hotel if you are tested, recovered or vaccinated and we sincerely request submission:
- Tested: Presentation of a negative test result, children currently 10 years and older.
- Recovered: Confirmation of having passed COVID-19 disease - up to 6 months after the disease.
- Vaccinated: Presentation of a vaccination certificate.
Entrance tests to the hotel, SPA area and restaurants are:
- Self-test with a digital solution: 24 hours
- Antigen test: 48 hours
- PCR test: 72 hours
In addition the Austrian Federal Government prescribes regular, controlled self-testing on site at a specified time interval (every 2 days).
There will be free on-site testing opportunities for all guests, also for your return trip. The costs for this are covered by the Austrian Federal Government, there are no costs for the guests. You can get detailed information about this at the hotel reception.
The testing requirement does not apply to vaccinated or recovered persons with appropriate proof.
To reduce unnecessary contacts and save valuable vacation time for our guests, we rely on digitalization:
- Online PRE Check-In and Online Check-Out > you will find all the details in your arrival e-mail, which we will send you one week before the start of your vacation. Please use this service.
- completely contactless SELF Check-In Terminal on site
- digital communication channels, such as Messenger, What's APP & Co.
But of course, the personal touch from person to person, the crackeling magic and the special feeling must not be lost. We succeed in this with our Mountain Love Deluxe and our dedicated team :-).
We kindly point out that due to legal requirements, the minimum distance of 2m from each other must be strictly observed throughout all areas of the hotel, except for people living in a common household or belonging to a group of guests.
In all enclosed spaces, there is an obligation to wear FFP2 masks for people 14 of age and older. Please bring them yourself. Thank you very much. Children 6 years of age and older may wear mouth-nose protection.
At your assigned table in the restaurant, the mask can of course be taken off.
We can place a maximun of 4 adults (plus minor children) per table without restriction to different households. In the outdoor area, a maximum of 10 adults (plus minor children) are allowed per table without restriction to different households.
Following the guidelines of the Austrian Federal Government, the closing time in our restaurants and bars are set at 10.00 p.m.
When visiting external restaurants or, for example, huts during hikes etc., guest registration is required.
In all areas, such as the service and buffet areas, housekeeping and childcare, employees wear tight-fitting mouth-nose protection. All of our customer-facing employees are voluntarily tested weekly as part of the "Safe Hospitality" initiative.
Our strength: a lot of space in all outdoor & indoor areas!
Our broad & rembling resort offers enough options to withdraw and demarcations in every department.
Our spacious restaurant areas offer plenty of room to create an even more pleasant atmosphere and comply with the minimum of distance required by law.
The Half Board Plus will take place in the normal setting and the buffet area will be served only by trained employees wearing a face mask and gloves. We kindly ask you to keep a minimum distance of 2m from the nearest person and that you disinfect your hands before stepping up to the buffet. Out of respect & hygienic reasons we ask you to wear disposable gloves at the buffet area, as well as a FFP2 mask, which you please bring along to the vacation yourself. The disinfectant and disposable gloves are provided by us & are available in front of the buffet area.
Children are not allowed to serve themselves at the buffet area - the parents have to take over please 😊. Thank you.
Entry to Austria
We are happy to inform you that the borders of Austrai are passable.
People entering the country require a negative test result by PCR - or antigen test, which must not be older than 48 hours, and must fill out an electronic entry form before entering the country.
As of May 19th 2021, the current quarantine regulations in Austria will drop and people who have been tested, vaccinated or recovered, will then be allowed to enter Austria without quarantine (except for entrants from high-risk countries with a high incidence).
Note: Since the entry regulations are constantly changing, we ask you to inform yourself independently on the websites of the Ministry of Health, the Ministry of the Interior and the Ministry of the Foreign Affairs. We would also like to point out that you should inform yourself about possible conditions before your arrival.
Bathing & Wellnessworld | much space indoor & outdoor
Our unique bathing & SPA wellnessworld with pools, saunas and steam baths | the Alpenwelt FelsenBAD&SPA will be opened regular and can be used of our guests without any restrictions while observing the minimum distances. Notices at e.g. the saunas and steam baths inform you about the maximum number of guests.
- Places to lie & places to stay: 2 meters distance in all directions
- Pool (rehashed & disinfected): 2 meters distance in the water
- Saunas & steam baths: 2 meters distance in all directions
No wearing masks in all wet areas, showers and pools.
The minimum distances do not apply to people living in shared households.
We kindly ask you not to use the loungers in the SPA with bare skin.
Gladly in a bathrobe and with towels.
The massage- & beauty treatments take place in compliance with special safety and hygiene measures.
Please note that you must bring a FFP2 mask yourself to the wellness treatment you have booked, in prone position you can remove the mask. Thank you very much.
BärenCamp – Childcare
The childcare takes places without any time restrictions
gladly after binding pre-registration on site - so the number of children can be kept track of.
Summer & autumn: daily Sunday to Friday, 10.00 a.m. - 05.00 p.m.
In July, August (high season time): Tuesday, Wednesday and Thursday additional evening care from 07.00 p.m. - 09.30 p.m.
Childcare is gladly available after binding pre-registration on site - so the number of children can be kept track of. We focus on as much outdoor programm as possible, weather permitting.
Due to the current COVID-19 measures of the government, the children's lunch in the context of childcare will only take place in limited numbers and with binding pre-registration.
Parents are not allowed to enter the children's club. We kindly ask you to hand over the children with the completed children's passport to the caregivers in front of the reception area of the Bären Camp. Thank you.
The childcare workers wear tight-fitting mouth-nose protection and are tested voluntarily weekly.
Play materials are disinfected serveral times a day.
The KIDS Club also has soaps and disinfectants so that everyone can wash their handy regularly.
Hygiene & Cleanliness have top priority!
This is the only way you can feel completely comfortable. All surfaces & points of contact will be several times disinfected & cleaned. Among other things will be our 150° Steam-Cleaner & of course disinfectant called to action.
Besides we are working with the HYLA-EST, which cleans 2,5m3 air in the minute and it has got an antiviral & antibacterial efficacy. This device moistens the air and minimizes the multiplying of viruses.
You can find more information about hygiene & safety at the MY Alpenwelt Resort HERE.
General information: We cannot make any price adjustments for services that cannot be fully used due to the corona restrictions.
Thank you for your understanding.
The measures are continuously adapted to the official requirements of the Austrian Federal Government. These are always done in the interest of the health & safety of our guests and are in accordance with the offical requirements. Please note that there may be changes at short notice!
Stand: 27.04.2021
